{"id":18,"date":"2022-12-13T14:53:06","date_gmt":"2022-12-13T19:53:06","guid":{"rendered":"https:\/\/fermelpe.com\/?page_id=18"},"modified":"2024-07-30T19:50:42","modified_gmt":"2024-07-30T23:50:42","slug":"politique-de-remboursement-et-retours","status":"publish","type":"page","link":"https:\/\/fermelpe.com\/en\/politique-de-remboursement-et-retours\/","title":{"rendered":"Refunds and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1847355 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1847355\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7954299\" data-id=\"7954299\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3eb9c0 elementor-widget elementor-widget-text-editor\" data-id=\"e3eb9c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center;\"><b>Returns Policy<\/b><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d071329 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d071329\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2865943\" data-id=\"2865943\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3022e99 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"3022e99\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tMenu\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__3022e99\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__3022e99\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__3022e99\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-70e4ded\" data-id=\"70e4ded\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c463df0 elementor-widget elementor-widget-text-editor\" data-id=\"c463df0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><b>Introduction<\/b><\/h3><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"background-color: transparent; font-family: Arial; font-size: 11pt; white-space: pre-wrap; color: var( --e-global-color-text ); letter-spacing: var( --e-global-typography-229db8b-letter-spacing ); word-spacing: var( --e-global-typography-229db8b-word-spacing );\">To be eligible for a return, your item must be unused and in the same condition that you received it.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"background-color: transparent; font-family: Arial; font-size: 11pt; white-space: pre-wrap; color: var( --e-global-color-text ); letter-spacing: var( --e-global-typography-229db8b-letter-spacing ); word-spacing: var( --e-global-typography-229db8b-word-spacing );\">\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"background-color: transparent; font-family: Arial; font-size: 11pt; white-space: pre-wrap; color: var( --e-global-color-text ); letter-spacing: var( --e-global-typography-229db8b-letter-spacing ); word-spacing: var( --e-global-typography-229db8b-word-spacing );\">For the duration of our policy, please refer to the section on Refundable and Non-Refundable Items.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-71692d8 elementor-widget elementor-widget-text-editor\" data-id=\"71692d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>\n<h2>Refundable and non-refundable items<\/h2>\n<p dir=\"ltr\"><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: var( --e-global-color-144e6ba ); font-size: var( --e-global-typography-229db8b-font-size ); letter-spacing: var( --e-global-typography-229db8b-letter-spacing ); word-spacing: var( --e-global-typography-229db8b-word-spacing );\">Several types of products cannot be returned.<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Gift cards<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Vegetables, fruits, flowers<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Frozen products or fresh products<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">vegetable basket<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Passport-attractions<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\">The following reservations can be cancelled free of charge up to 3 days before the activity or a partial refund of 75% if they are cancelled up to 24 hours before the activity.<\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Farm visit 1x, Farm visit 2x and Farm visit 3x<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Beekeeping+ tour<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\">The following reservations will&nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: var( --e-global-color-144e6ba ); font-size: var( --e-global-typography-229db8b-font-size ); letter-spacing: var( --e-global-typography-229db8b-letter-spacing ); word-spacing: var( --e-global-typography-229db8b-word-spacing );\">a full refund if they are cancelled at least 30 days before the event.,&nbsp;<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: var( --e-global-color-144e6ba ); font-size: var( --e-global-typography-229db8b-font-size ); letter-spacing: var( --e-global-typography-229db8b-letter-spacing ); word-spacing: var( --e-global-typography-229db8b-word-spacing );\">a partial refund of 75% if cancelled at least 7 days before the event, a refund of 25% will be issued if the cancellation occurs between 24 hours and 6 days before the event or no refund will be issued if the cancellation is issued less than 24 hours before the event.<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\">Country-style supper\/country-style table<\/p>\n<\/li>\n<\/ul>\n<div>\n<p dir=\"ltr\">Any other product sold on the online store can be returned no later than 30 days after the date of purchase.<\/p>\n<\/div>\n<p dir=\"ltr\">***Please contact us before making a return with a receipt or proof of purchase.<\/p>\n<p><\/p>\n<p dir=\"ltr\">\n<\/p><h2>Refund request \u2013 More than 30 days<\/h2>\n<p dir=\"ltr\">Should a return request be made 30 days after purchase, Ferme Les Petites \u00c9cores reserves the right to refuse a refund or to offer a partial refund.<\/p>\n<p dir=\"ltr\">\n<\/p><h2>Refunds (if applicable)<\/h2>\n<p dir=\"ltr\">Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.<\/p>\n<p dir=\"ltr\">If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.<\/p>\n<p dir=\"ltr\">\n<\/p><h2>Late or missing refunds (if applicable)<\/h2>\n<p dir=\"ltr\">If you have not yet received your refund, please check your bank account again first.<\/p>\n<p dir=\"ltr\">Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.<\/p>\n<p dir=\"ltr\">Next, contact your bank. There is often a processing time required before a refund is posted.<\/p>\n<p dir=\"ltr\">If after completing all these steps you still haven&#039;t received your refund, please contact us at info@fermelpe.com.<\/p>\n<p><\/p>\n<p dir=\"ltr\">\n<\/p><h2>Sale items (if applicable)<\/h2>\n<p dir=\"ltr\">Only full-price items are eligible for a refund. Unfortunately, sale items are not refundable.<\/p>\n<p><\/p>\n<p dir=\"ltr\">\n<\/p><h2>Exchanges (if applicable)<\/h2>\n<p dir=\"ltr\">We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please email us at info@fermelpe.com and send your item to: 547 chemin des Outaouais, Pointe-Fortune, QC, J0P1N0, Canada.<\/p>\n<p><\/p>\n<p dir=\"ltr\">\n<\/p><h2>Gifts<\/h2>\n<p dir=\"ltr\">If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift card from Ferme Les Petites \u00c9cores for the same value as your return. Once we receive the returned item, the gift card will be mailed to you.<\/p>\n<p><\/p>\n<p dir=\"ltr\">If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will be notified that you returned the item.<\/p>\n<p><\/p>\n<p dir=\"ltr\">\n<\/p><h2>Shipping<\/h2>\n<p dir=\"ltr\">To return a product, you must mail it to: 547 chemin des Outaouais, Pointe-Fortune, QC, J0P1N0, Canada.<\/p>\n<p><\/p>\n<p dir=\"ltr\">You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it. If the product is damaged during return shipping, we unfortunately cannot offer a refund.<\/p>\n<p><\/p>\n<p dir=\"ltr\">Depending on where you live, the time it takes to receive your exchanged product may vary.<\/p>\n<p><\/p>\n<p dir=\"ltr\">If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.<\/p>\n<p><\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de retours Menu Introduction Pour pouvoir b\u00e9n\u00e9ficier d\u2019un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat o\u00f9 vous l\u2019avez re\u00e7u. \u00a0 Pour la dur\u00e9e de notre politique, vous r\u00e9f\u00e9rez \u00e0 la section Articles remboursables et non-remboursables. Articles remboursables et non-remboursables Plusieurs types de produits ne peuvent pas \u00eatre retourn\u00e9s. Cartes cadeaux [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","wpupg_custom_link":[],"wpupg_custom_link_behaviour":[],"wpupg_custom_link_nofollow":[],"wpupg_custom_image":[],"wpupg_custom_image_id":[],"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de remboursement et retours | Ferme Les Petites \u00c9cores<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fermelpe.com\/en\/politique-de-remboursement-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et retours | Ferme Les Petites \u00c9cores\" \/>\n<meta property=\"og:description\" content=\"Politique de retours Menu Introduction Pour pouvoir b\u00e9n\u00e9ficier d\u2019un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat o\u00f9 vous l\u2019avez re\u00e7u. \u00a0 Pour la dur\u00e9e de notre politique, vous r\u00e9f\u00e9rez \u00e0 la section Articles remboursables et non-remboursables. 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